Terms of Service
Updated September 30, 2026
These Terms of Service (these “Terms“) are entered into by and between you, whether personally or on behalf of an entity (“you” or “Customer“), and Travel Industry Solutions, LLC, a Florida limited liability company (“TIS,” “we,” “our,” or “us“). TIS owns and operates the TIS websites, web and mobile applications, platforms, tools, features, services, and products, including the Travel Trust Index (collectively, the “Services“). The Travel Trust Index (“TTI“) is a product of TIS and not a separate company or contracting party.
These Terms, together with any documents, agreements, or policies they expressly incorporate by reference (including the TIS Product Terms and License Agreement (the “Product Terms“) and the TIS Privacy Policy (the “Privacy Policy“)) govern your access to and use of the Services. The individual accepting these Terms on behalf of an organization represents and warrants that they are duly authorized to bind that organization to these Terms.
PLEASE READ THESE TERMS CAREFULLY. BY CHECKING THE ACCEPTANCE BOX AT CHECKOUT, CREATING AN ACCOUNT, OR ACCESSING OR USING ANY OF THE SERVICES, YOU ACCEPT AND AGREE TO BE LEGALLY BOUND BY THESE TERMS, THE PRODUCT TERMS APPLICABLE TO THE PRODUCT YOU PURCHASE OR USE, AND THE PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE SERVICES.
PRODUCT-SPECIFIC TERMS. Product-specific rights, licenses, warranties, restrictions, and obligations (including those governing the TIS legal and operational products and TTI) are set forth in the Product Terms and not in these Terms.
ARBITRATION NOTICE: THESE TERMS REQUIRE THAT DISPUTES BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. SEE SECTION 19.
1. The Services; TTI. TIS provides a suite of legal, operational, and technology products and services for the travel industry, together with the public TIS website and related applications. TTI is a supplier verification, information, discovery, and due-diligence product owned and operated by TIS. Nothing in these Terms grants you rights in any product except as set forth in the Product Terms applicable to the product you purchase or use. TIS may make different features of the Services available to different categories of users, and references to a feature do not guarantee its availability to you.
2. Eligibility; Authority. You must be at least 18 years old and able to form a legally binding contract to use the Services. By agreeing to these Terms, you represent and warrant that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Services; and (c) your registration and use of the Services comply with applicable law. If you accept these Terms on behalf of a business or other entity, you represent and warrant that you are authorized to bind that entity, and “you” refers to that entity.
3. Electronic Contracting; Acceptance; Records. You agree that checking the acceptance box at checkout, clicking to accept, creating an account, or otherwise electronically acknowledging these Terms constitutes your signature and manifests your assent to these Terms, the applicable Product Terms, and the Privacy Policy, each of which is presented to you (by hyperlink or otherwise) at the point of acceptance. You agree that electronic acceptances, notices, disclosures, and records satisfy any legal requirement that such communications be in writing or signed, and TIS may maintain records of your acceptance. You consent to receive notices and other communications from us electronically, including through your account or the email address associated with your account.
4. Accounts; Credentials; Administration. To access certain Services you must register for an account and provide accurate, current, and complete information, which you must keep up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you. You may not share your account, share seats to circumvent authorized-user limits, or permit any person other than an authorized user to access the Services through your account without our prior written authorization. You must notify us immediately at legal@travelindustrysolutions.com if you believe your account is no longer secure. We are not liable for losses caused by unauthorized use of your account. An account administrator you designate may manage authorized users, permissions, and account settings, and you are responsible for the acts and omissions of your account administrator and authorized users.
5. General User Responsibilities; Acceptable Use. You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to: (a) violate any applicable law, regulation, contractual obligation, or third-party right; (b) transmit unsolicited or unauthorized advertising or other solicitations; (c) impersonate any person or entity or misrepresent your affiliation; (d) upload or transmit any viruses, malware, or other harmful code, or otherwise interfere with, disrupt, overburden, or impair the Services or any server or network connected to the Services; (e) use any robot, spider, scraper, or other automated means, or any manual process, to access, monitor, copy, or extract any portion of the Services or their content except as expressly permitted; (f) attempt to gain unauthorized access to, or circumvent any security, access-control, or usage-limitation feature of, the Services; (g) reverse engineer, decompile, or disassemble any part of the Services; (h) remove any proprietary notices; (i) use the Services to develop or benchmark a competing product or service; or (j) access, use, export, or re-export the Services, or any data or content obtained through the Services, in violation of any applicable export control, economic sanctions, or anti-bribery and anti-corruption laws, or make the Services available to any person, entity, or jurisdiction that is the target of comprehensive U.S. or other applicable trade sanctions or that appears on any applicable restricted- or denied-party list. Additional product-specific restrictions are set forth in the Product Terms.
6. Ownership of the Services. The Services are licensed, not sold. As between you and TIS, TIS and its licensors own all right, title, and interest in and to the Services, including all software, source and object code, databases, visual interfaces, graphics, design, workflow, know-how, trademarks, service marks, trade names, logos, branding, and all other intellectual property and proprietary rights therein (collectively, “TIS IP“). Except for the limited rights expressly granted in the Product Terms, no rights in the TIS IP are granted to you. You may not use TIS’s names, logos, or marks without our prior written consent in each instance, which may be withheld in our sole discretion.
7. Your Content and Information. As between you and TIS, you retain ownership of the information, materials, and content you submit to the Services (“Your Content“). You grant TIS a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (for formatting and display), transmit, and display Your Content solely as necessary to provide, maintain, secure, and improve the Services and as described in the Privacy Policy. You represent and warrant that you have all rights necessary to grant this license and that Your Content does not violate any law or third-party right. You are solely responsible for Your Content and its accuracy. Rules governing supplier-submitted content, advisor-submitted reports, and TTI information are set forth in the Product Terms.
8. Feedback. If you provide suggestions, ideas, or other feedback regarding the Services (“Feedback“), you grant TIS a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use and exploit the Feedback for any purpose without restriction or compensation to you.
9. Payment; Taxes; Billing. The product, price, billing frequency, minimum Subscription Term (as described in Section 10), renewal terms, and applicable fees for each product are disclosed to you at checkout through our third-party payment and billing providers. Your billing frequency (for example, monthly or quarterly) determines only how often you are charged and does not reduce the minimum Subscription Term or create any right to cancel before the end of that term. By purchasing or authorizing a payment through the Services, you authorize us and our payment providers to charge your designated payment method for all applicable fees, taxes, and other amounts, including recurring subscription fees, without further authorization from you, and you agree that such electronic authorizations have the same effect as a signed authorization. You are responsible for all taxes associated with your purchase other than taxes based on TIS’s net income. If a payment fails, we may suspend or terminate your access until payment is received in full. Fees are non-refundable except as expressly provided in the applicable Product Terms or as required by law. Cancellation, renewal, and refund terms are governed by the applicable product section of the Product Terms and the terms disclosed at checkout. You authorize us and our payment providers to store your payment method and to initiate the debits and credits necessary to process transactions and to correct errors, including chargebacks, refunds, reversals, and other adjustments, and we may charge or place a validation hold on your payment method to confirm that it is valid and has sufficient funds or credit available. You agree to keep your payment information current, and you are responsible for any fees, interest, or costs we reasonably incur in collecting amounts you owe.
10. Minimum Term; Automatic Renewal; Cancellation. Each subscription requires a minimum commitment of twelve (12) months (the “Subscription Term“), regardless of whether you are billed monthly, quarterly, or on any other payment frequency. Your payment frequency determines only how often your fees are charged; paying monthly or quarterly does not shorten the Subscription Term or create any right to cancel before the end of the then-current Subscription Term. Unless the checkout terms state otherwise, at the end of each Subscription Term your subscription renews automatically for a successive Subscription Term of twelve (12) months, and your payment method will continue to be charged at your applicable payment frequency for the renewal term at the then-current fee, until cancelled. The minimum Subscription Term, the automatic-renewal terms, the recurring charge, and the method of cancellation are disclosed clearly and conspicuously at checkout before you are charged. You may cancel through your account or as otherwise described at checkout; cancellation takes effect at the end of the then-current Subscription Term (and not at the end of any interim monthly or quarterly billing cycle within that term), and access ends at that time. You remain responsible for the fees for the entire then-current Subscription Term. This Section coordinates with the cancellation and refund provisions of the applicable Product Terms and in the event of any conflict, the cancellation and refund provisions of the applicable Product Terms supersede and control over this Section.
11. Third-Party Websites, Services, Integrations, and Referrals. The Services may link to, integrate with, or make available third-party websites, applications, data sources, payment providers, and other services (“Third-Party Services“), and TIS may refer you to independent third-party providers. Third-Party Services are provided by their respective providers under their own terms and privacy policies, and TIS does not control, endorse, or assume responsibility for them. Where TIS acts solely as a referral source, the third-party provider contracts directly with you and independently controls its own eligibility, onboarding, pricing, services, and support; TIS is not that provider’s agent, processor, or guarantor and does not process or control funds. Your use of any Third-Party Service is at your own risk and subject to that provider’s terms. Certain features of the Services rely on third-party data, verification, screening, and payment or payout providers, and your access to or use of those features may be conditioned on additional flow-through terms, use restrictions, and acknowledgments required by those providers, which, where applicable to a specific product, are set forth in or referenced by the applicable Product Terms.
12. Availability; Changes; Security Limitations. We may modify, suspend, or discontinue any part of the Services, temporarily or permanently, at any time, with or without notice. The Services may be unavailable from time to time for maintenance, updates, or reasons outside our control. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, and no method of transmission or storage is completely secure. We are not liable for any modification, suspension, discontinuation, interruption, or security limitation of the Services.
13. No Legal Advice. TIS is not a law firm, and your use of the Services does not create an attorney-client relationship. The Services, including any forms, templates, and other materials, are provided for general informational and business purposes and are not a substitute for advice from a licensed attorney. You are responsible for determining whether the Services and any materials are appropriate for your circumstances and for obtaining independent professional advice.
14. Disclaimers. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL INFORMATION, MATERIALS, AND CONTENT MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. TIS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY INFORMATION MADE AVAILABLE THROUGH THE SERVICES IS ACCURATE, COMPLETE, OR CURRENT. PRODUCT-SPECIFIC WARRANTIES AND DISCLAIMERS, INCLUDING THOSE APPLICABLE TO TTI AND TO ANY LIMITED FORMS WARRANTY, ARE SET FORTH IN THE PRODUCT TERMS. THIS SECTION DOES NOT DISCLAIM ANY WARRANTY THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW.
15. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL TIS OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR AGENTS (THE “TIS PARTIES“) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT, STATUTE, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TIS PARTIES’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO TIS UNDER THESE TERMS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS LIMITS LIABILITY THAT MAY NOT BE LIMITED UNDER APPLICABLE LAW.
16. Indemnification. You agree to defend, indemnify, and hold harmless the TIS Parties from and against any claim, demand, action, or proceeding, and any resulting liability, damages, losses, costs, and expenses (including reasonable attorneys’ fees), arising out of or relating to: (a) your use or misuse of the Services; (b) your violation of these Terms, the applicable Product Terms, or any applicable law or third-party right; (c) Your Content or any content or information you submit; (d) any dispute between you and any third party, including any Supplier, advisor, traveler, or provider; or (e) any access to or use of the Services through your account. TIS may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate; you may not settle any matter without TIS’s prior written consent.
17. Suspension; Termination. We may suspend or terminate your access to all or part of the Services at any time, with or without notice, for any reason, including any actual or suspected violation of these Terms or the applicable Product Terms, non-payment, or to protect the Services or other users. Upon termination, the licenses granted to you terminate, you must cease using the Services, and the provisions that by their nature should survive (including Sections 6, 8, 14, 15, 16, and 18–21) survive. Consequences of termination for specific products, including treatment of records and data, are set forth in the applicable Product Terms.
18. Service Communications; Marketing; DMCA. We may contact you regarding your account and transactions by email, phone, text, or other electronic means, and such service communications are distinct from marketing communications, which you may opt out of as described in the Privacy Policy. You consent to receive calls and text (SMS) messages from us or our agents at the telephone numbers you provide, including calls or messages placed using an automatic telephone dialing system or an artificial or prerecorded voice, for service, transactional, and (where you have not opted out) marketing purposes; message and data rates may apply, and you may opt out of marketing calls or texts at any time as described in those communications or in the Privacy Policy. Consent to receive marketing calls or texts is not a condition of purchase. You further agree that we may monitor or record calls with us for training and quality-assurance purposes. We may identify you as a customer and use your name, logo, and marks in our client lists and marketing materials in connection with promoting the Services; upon your written request, we will cease such use on a going-forward basis and, to the extent commercially practicable, remove your marks from our marketing materials. We comply with the Digital Millennium Copyright Act (17 U.S.C. § 512). Notices of claimed copyright infringement should be sent to our designated agent at legal@travelindustrysolutions.com, and must include the information required by the DMCA. We may terminate the accounts of repeat infringers.
19. Governing Law; Dispute Resolution; Class-Action Waiver. These Terms and any dispute arising out of or relating to these Terms or the Services (a “Dispute“) are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Except for claims for equitable or injunctive relief or claims relating to intellectual property (which TIS may bring in the state or federal courts located in Florida, to whose jurisdiction you consent), all Disputes will be resolved by binding, confidential, individual arbitration before a single arbitrator administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Orange County, Florida. The arbitrator has exclusive authority to resolve any question about the scope, enforceability, or applicability of this arbitration agreement, including whether a Dispute is subject to arbitration. You acknowledge that any actual or threatened violation of TIS’s intellectual property rights, or of the confidentiality or use restrictions in these Terms or the applicable Product Terms, would cause TIS irreparable harm for which monetary damages would be an inadequate remedy, and that TIS is therefore entitled to seek injunctive or other equitable relief to prevent or stop such a violation, without the necessity of posting a bond or other security and without prejudice to any other remedy available to it. YOU AND TIS WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. If this class-action waiver is held unenforceable as to any Dispute, that Dispute will be resolved in court and the agreement to arbitrate will be void as to that Dispute only. This class-action waiver does not apply to any claim that applicable law prohibits from being subject to a pre-dispute arbitration agreement or a pre-dispute class- or collective-action waiver, including, at your election, any claim relating to sexual assault or sexual harassment under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act. If 25 or more demands for arbitration raising similar claims are submitted by or with the assistance or coordination of the same or coordinated counsel or organizations, the demands will be treated as a single coordinated proceeding and administered together, and may be batched or consolidated as permitted by the AAA rules, and the parties will cooperate in good faith to reduce the arbitration filing, administrative, and arbitrator fees payable in connection with the proceeding. TIS will pay the arbitration filing, administrative, and arbitrator fees that the AAA rules require it to bear; each party is otherwise responsible for its own attorneys’ fees and costs except where these Terms, the applicable Product Terms, or applicable law provide otherwise, and TIS will not seek to recover its attorneys’ fees from you except with respect to a claim a court or the arbitrator determines to be frivolous. Any claim must be brought within one (1) year after it accrues, or it is permanently barred, except to the extent applicable law does not permit the parties to shorten the applicable limitations period, in which case the shortest limitations period permitted by applicable law applies.
20. Order of Precedence. These Terms, the Product Terms, and the Privacy Policy together govern your use of the Services. In the event of a conflict, the following order of precedence applies: (a) any separately signed written enterprise or master agreement between you and TIS; (b) the Product Terms (including the product-specific section applicable to the product you purchase or use) with respect to product-specific rights, restrictions, and obligations; (c) these Terms; and (d) the Privacy Policy with respect to the processing of personal information. Product-specific terms control over these Terms on product-specific issues.
21. General. These Terms, the Product Terms, and the Privacy Policy are the entire agreement between you and TIS regarding the Services and supersede all prior understandings. You may not assign these Terms without our prior written consent; we may assign these Terms without restriction. Our failure to enforce any provision is not a waiver. If any provision (or any portion of a provision, including the carve-out in Section 19 permitting TIS to bring certain intellectual-property or injunctive-relief claims in court) is held invalid or unenforceable, it will be reformed to the minimum extent necessary to make it enforceable or, if it cannot be reformed, severed, and the remaining provisions (including the parties’ agreement to resolve Disputes by binding, individual arbitration) will remain in full force and effect. Neither party is liable for any failure or delay caused by events beyond its reasonable control (“force majeure”). The parties are independent contractors, and these Terms create no partnership, joint venture, agency, fiduciary, or employment relationship. Notices to TIS must be sent to legal@travelindustrysolutons.com; we may provide notices to you through your account or your account email. We may modify these Terms prospectively by posting the revised Terms and updating the “Last Updated” date or by other notice; your continued use of the Services after the changes take effect constitutes acceptance, and Disputes are governed by the version in effect when the Dispute arose.
22. Acceptance. By checking the acceptance box presented at checkout, creating an account, or accessing or using any of the Services, you confirm that you are authorized to bind the business identified in the purchase and you agree to these Terms of Service and the TIS Product Terms and License Agreement, including the product-specific terms applicable to the product purchased or used, and acknowledge and agree to the TIS Privacy Policy. If you do not agree to these terms, you must not use or access the Services.