Scope Creep: How Travel Agents Lose Money
Everybody is talking about fees, fees, fees. Yes, we all know that when you charge a fee, you: But, nobody is talking about scope creep! What is it? How does it affect your profitability? And, how can you get rid of it altogether? Scope creep is not a term that’s often used in the travel […]
The Reality of Relationships
The Reality of Relationships I’ve been thinking a lot lately about relationships. For the most part, relationships don’t just happen. I’m not talking about those once-in-a-lifetime, lightning-strike, romantic miracles you occasionally might hear about! What I’m referring to here is the reality of relationships we build with our travel clients. That reality cannot be over-emphasized: Not only […]
Travel Agent Planning FEES
Most—if not all—travel professionals I’m speaking with right now are considering making a shift to fee-based planning. And if you aren’t, you certainly should be! Having gone through a year of losses, it’s critical to (at least) explore transitioning your business from a commission-only structure to non-refundable fee-based travel services. Advisors and agency owners who […]
Proactive Customer Service Strategies
At Travel Industry Solutions, our commitment to providing proactive customer service means delivering actionable and relevant tools, guidance, and information designed to fill our clients’ needs. The bad news for anyone content with just getting by is that this level of service doesn’t just happen by default. You must make it happen. That’s why it’s […]