In this agreement, the travel agency acts as the Merchant of Record, accepting payments directly from travelers and processing all related transactions.
Key Highlights:
- Agency as Merchant of Record: The agency handles all payments from travelers directly and is responsible for processing refunds, managing chargebacks, and transferring funds to suppliers.
- Secure Payment Handling: Travelers pay the agency directly, with payments processed securely and in compliance with industry standards.
- Refunds & Cancellations: Refunds are processed based on supplier terms. The agency may charge fees for cancellations or changes to bookings.
- Chargebacks: Travelers must contact the agency before initiating chargebacks. The agency resolves disputes and recovers costs related to unauthorized chargebacks.
- Supplier Payment Transfers: The agency ensures funds are transferred to suppliers after collecting traveler payments, but it does not guarantee supplier services.
- Pricing & Additional Fees: Prices are based on an agreed Trip Plan, with potential surcharges or price changes for variables like fuel or currency fluctuations.
- Traveler Responsibilities: Travelers must adhere to payment schedules and are responsible for any penalties due to late payments or cancellations.
- Liability & Force Majeure: The agency is only liable for the commissions earned from the booking. Events outside of the agency’s control (e.g., natural disasters) may impact travel plans.
